accessibility.properties , right-click it and choose Delete. Type %USERPROFILE% in the top address bar and press the Enter key.To solve this, please update DocsPlus to the latest version. Installing this free software ( prevents older versions of DocsPlus from launching (even if NVDA is uninstalled afterwards). If the teal loading screen freezes on Step 13 of 22, your device is probably running a 32-bit version of Windows. If the teal loading screen freezes on Step 11 of 22, a faulty speech engine may be present on your device. We don’t use Sophos ourselves, so we aren't familiar with its settings.
If these steps don’t help, we recommend raising a support ticket with Sophos.
Add this file to the Threat Policy list with an exclusion type of Potentially Unwanted Application:Ĭ:\Program Files (x86)\Crick Software\DocsPlus\CrickNativeUtils.dll.Add these programs to the Exploit Mitigation Protection exclusion list:Ĭ:\Program Files (x86)\Crick Software\DocsPlus\DocsPlus.exeĬ:\Program Files (x86)\Crick Software\DocsPlus\CrickActivate.exe.Add this location to the standard scanning exclusion list:.Sophos Antivirus has been known to prevent DocsPlus from launching.īased on customer feedback, performing these steps in Sophos should allow DocsPlus to launch:
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